Privacy Policy
Introduction
At Hoppah.io, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you use our platform and services.
Information We Collect
We may collect the following types of information:
- Personal Information: When you register for an account or use our services, we may collect information such as your name, email address, phone number, and payment information.
- Usage Information: We collect information on how you interact with our platform, including the services you use, pages you visit, and actions you take.
- Device Information: We gather information about the device you use to access our platform, including IP address, browser type, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor your interactions with our platform, customize your experience, and improve our services. Our platform also uses Cloudflare Turnstile for secure access, which helps us verify that you are a human and not a bot.
How We Use Your Information
We may use the information we collect for the following purposes:
- Providing and Enhancing Services: To provide, maintain, and improve our services, process transactions, and manage your account.
- Communication: To send you service-related notifications, updates, and promotional materials where permitted by law.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, including data protection and privacy requirements.
- Security and Fraud Prevention: To detect, prevent, and address fraud, security breaches, and other potentially harmful or unauthorized activities.
Legal Basis for Processing Personal Data (EU/EEA Users)
For users in the European Union (EU) or European Economic Area (EEA), our legal basis for processing your personal data depends on the specific purpose for collection. We will process your personal information only when we have a legal basis, which may include:
- Consent: Where we have your explicit consent, such as for marketing purposes.
- Contractual Necessity: Where processing your data is necessary to perform a contract with you, including providing our services.
- Legitimate Interests: Where it is in our legitimate business interests, unless those interests are overridden by your data protection rights or fundamental freedoms.
- Legal Obligation: Where processing is required to comply with applicable laws and regulations.
Sharing Your Information
We may share your personal information in the following cases:
- Service Providers: We work with third-party service providers to perform essential functions on our behalf, such as payment processing, data analysis, and marketing services. These providers have access only to the information necessary to perform their services and are required to protect your data.
- Legal Requirements: We may disclose your information to meet legal obligations or in response to valid requests by public authorities (e.g., court orders or subpoenas).
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can ask us to correct any inaccuracies in your information.
- Deletion: You can request that we delete your personal information, subject to legal requirements.
- Objection: You may object to the processing of your personal information under certain circumstances.
- Restriction: You can request that we restrict our processing of your personal information.
- Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at support@hoppah.io. We will respond to your request in accordance with applicable data protection laws.
Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, use, and disclosure. Despite these efforts, no security measures are completely foolproof, and we cannot guarantee absolute security of your data.
Data Retention
We retain your personal information only as long as necessary for the purposes set out in this Privacy Policy and to meet any legal, accounting, or reporting obligations.
International Data Transfers
If you access our platform from outside the United States, please be aware that your information, including personal data, may be transferred to and stored in the United States, where it will be processed in compliance with this Privacy Policy and applicable data protection laws. We take steps to ensure that adequate safeguards are in place when transferring data internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will notify you by updating the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@hoppah.io.